Course Content
Estate CRM New Customer Journey
The Salesforce Admin has several meetings with the Heads for Sales Operation, Customer Service and Finance Operations and the generated the following customer on-boarding and Instalment management journeys; 1) Sales Agent collects customer information in Salesforce App 2) Sales Agent Follows up with Prospect by calling, if Customer Agrees to move forward, Sales agent converts lead to opportunity 3) Quotation Stage: Sales Agent sends a quotation to customer via email, if customer agrees quote, the Sales agent advise customer to make first instalment (deposit). 4) Deposit Stage: Sales agent outlines duration of instalment and how much the customer pays at first instalment, the customer makes payment and sends receipt. 5) Agreement Stage: An agreement email is sent to the customer stating the first deposit, monthly instalment and total asset cost. 6) Instalment Stage: Each Instalment is sent to Finance Team email (finance@estate.com), the finance team uploads payment each receipt to the instalment object till instalment is complete.
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Estate CRM App Installation
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DEPOSIT AND INSTALMENT RECIEPT AUTOMATION Skill Practice
Salesforce Sales Cloud Practice Module Using Estate CRM
About Lesson

Solution 1

VERIFICATION FIELD

  • Navigate to Setup->Object Manager ->Payment Installment ->Field and Relationship -> New (Upper Right Button)
  • Select the Picklist Field, Field Name:”Verify Payment”, Enter the Following Values: Not Verified, Payment Verified, Payment Not Seen, Select Check-box “Display values Alphabetically, In the order Entered”
  • Make it Available to only the “Finance Officer” and “Finance Manager” Profile.
  • Make available to all Page layout, Click on the Save button.

 

APPROVAL PROCESS

  • Navigate to Setup->Approval Process-> Select drop-down “Manage Approval Process for”
  • Select “Payment Installment”, Click “Create New Approval Process”  select “Use Jump Start Wizard”
  • Name “Payment Approval”, Unique Name “Payment_Approval”, Check the Box “Add the Submit for Approval button and Approval History related list to all Payment Instalment page layout
  • Specify Criteria;
  1. Use this approval process if the following: “Criteria Are Met”
  2. Field= “Payment Installment:Payment Amount”, Operator=”Greater Than”, Value=“0”

5) Select Approver: Select “Let the submitter choose the approver manually”.

 

  • Click on the “View Approval Process Details” Button
  • Navigate to Initial Submission, Select Add New button
  • Name; “Approval Default Status”, Unique name: “Approval_Default_Status”,
  • Select Field to update: “Verify Payment”, Specify New Field Value: A Specific Value”Not Verified”, Click on Save.
  • Final Approval Submission: Name: “Approve Payment”, Unique Name:”Approve_Payment”. Field to Update: “Verify Payment”, Specify New Field Value:”Payment Verified”, Click on Save.
  • Click on Activate in the main Approval page.
  • Only the Finance Officer and Finance Manager can view the “Verify Payment” Picklist so if a new Payment installment drops the the Finance Manager “Submits For Approval” to any Available Finance Officer who verifies/validates payment before approving Instalment.

SOLUTION 2

1) Navigate to Setup-> Object Manager -> Opportunity -> Field and Relationships -> “

Total Actual Payment”

  • Click on Edit, Under Filter Criteria change option to “Only records meeting certain criteria should be included in the calculation”.
  • Field= Payment Verified, Operator = “Equals”, Value =”Verified”
  • Click on Save.