Course Content
Estate CRM New Customer Journey
The Salesforce Admin has several meetings with the Heads for Sales Operation, Customer Service and Finance Operations and the generated the following customer on-boarding and Instalment management journeys; 1) Sales Agent collects customer information in Salesforce App 2) Sales Agent Follows up with Prospect by calling, if Customer Agrees to move forward, Sales agent converts lead to opportunity 3) Quotation Stage: Sales Agent sends a quotation to customer via email, if customer agrees quote, the Sales agent advise customer to make first instalment (deposit). 4) Deposit Stage: Sales agent outlines duration of instalment and how much the customer pays at first instalment, the customer makes payment and sends receipt. 5) Agreement Stage: An agreement email is sent to the customer stating the first deposit, monthly instalment and total asset cost. 6) Instalment Stage: Each Instalment is sent to Finance Team email (finance@estate.com), the finance team uploads payment each receipt to the instalment object till instalment is complete.
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Estate CRM App Installation
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DEPOSIT AND INSTALMENT RECIEPT AUTOMATION Skill Practice
Salesforce Sales Cloud Practice Module Using Estate CRM
About Lesson

Once the Quote amount and monthly instalments is accepted by the Customer the Sales Agent request that a Deposit be paid first which is sign of commitment for the Landed Asset. the deposit can be any amount above 50,000.00 while optionally the quote will be recalculated to provide new monthly payment. When the Customer makes first payment and sends bank receipt to Sales Agent or via Email YourNameestate@gmail.com, the following happens;

  1. Sales Agent Verifies Deposit by sending it to Finance Officer, Finance Officer verifies and stamps receipt before sending it to Sales Agent. The Sales Agent opens his app and Navigates to Menu->Opportunity->Customer Record->clicks on button “First Instalment”.
  2. Sales Agent inputs amount and payment date and Saves
  3. Also uploads soft copy of receipt in the Notes and Attachment object.
  4. End of Process